At Luna Loot, we aim to deliver high-quality products and a top-tier customer experience. However, we understand that there may be instances where you need to return an item. To ensure your satisfaction, we have outlined the following return policy.

Return Conditions:
You may request a return within 30 days of receiving your item(s) under the following conditions:

1. Change of Mind: If you decide you no longer want the item, you can return it within 30 days from the delivery date.
2. Defective Item: If the item you received is faulty or not functioning as expected, we apologize for the inconvenience. You may request a return or exchange within 30 days of delivery.
3. Lost in Transit: If your item is lost during transit and doesn't arrive, please contact us to initiate a return or replacement.

Refund or Replacement:
Upon the successful return of the item under any of the above conditions, you may choose to either receive a full refund or request a free replacement.

NOTE: You must return the item within 10 days of receiving the return postage label to qualify for a full refund.

How to Initiate a Return:
To start a return, contact our customer service team at info@lunaloot.com. We will provide you with all the necessary information regarding the return shipment and process.

Conclusion:
Your satisfaction is our priority, and we are dedicated to making the return process as smooth as possible. Thank you for choosing Luna Loot and being part of our community.

By placing an order on our website, you agree to this Return and Refund Policy.